Kaivalya Ayurveda
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Privacy Policy

1. Controller

The controller responsible for the processing of personal data on this website is:

Kevin Baid
Kaivalya Ayurveda
Mauritiusstraße 4A
44789 Bochum
Germany

Phone: +49 176 32240527
E-mail: info@kaivalya-ayurveda.de

2. General Information

The protection of personal data is important to us.

Personal data is only processed to the extent necessary for operating this website, for communication, for appointment scheduling and for the provision of the services offered.

Processing is carried out in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection regulations.

3. Hosting by Hostinger

This website is hosted by Hostinger.

For customers within the European Union, the contractual partner is:

Hostinger International Limited
61 Lordou Vironos Street
6023 Larnaca
Cyprus

When visiting the website, technically necessary data may be processed, in particular:

  • IP address
  • Date and time of access
  • Pages and files accessed
  • Browser type and browser version
  • Operating system
  • Referrer URL
  • Technical connection and server data

Processing is carried out for the purpose of providing this website in a secure, stable and reliable manner.

The legal basis is Art. 6(1)(f) GDPR.

4. Contact by E-mail or Phone

If you contact Kaivalya Ayurveda by e-mail or phone, the transmitted data will be processed in order to handle your enquiry.

This may include:

  • Name
  • E-mail address
  • Phone number
  • Content of the message
  • Further voluntarily provided information

Where the communication serves to initiate or perform a contract, the legal basis is Art. 6(1)(b) GDPR.

In other cases, processing is based on Art. 6(1)(f) GDPR.

5. Appointment Scheduling via Calendly

Calendly is used for appointment scheduling.

Calendly is provided by Calendly LLC in the USA.

When booking an appointment, the following data in particular may be processed:

  • Name
  • E-mail address
  • Optional phone number
  • Selected appointment
  • Type of consultation
  • Date and time
  • For online consultations, the selected video platform
  • Technical usage and connection data

Processing is carried out for appointment scheduling and for the performance of pre-contractual measures or a contract.

The legal basis is Art. 6(1)(b) GDPR.

Calendly may also process personal data outside the European Economic Area.

Where necessary, international data transfers take place on the basis of the applicable statutory transfer mechanisms and safeguards.

6. No Health Data Required for Appointment Booking

No detailed health data is required for the appointment scheduling itself.

Please do not transmit via Calendly, in particular:

  • Medical diagnoses
  • Medical histories
  • Medication lists
  • Lab findings
  • Medical reports
  • Any other sensitive health documents

7. Online Consultations via Zoom or Google Meet

Online consultations take place via Zoom or Google Meet, depending on your selection.

Only the platform selected for the respective appointment is used.

Depending on the service used, the following data in particular may be processed:

  • Name or display name
  • E-mail address
  • Date and time
  • Meeting ID
  • IP address
  • Device and browser information
  • Technical connection data
  • Audio and video data
  • Chat messages
  • Content shared actively in the meeting

The legal basis is Art. 6(1)(b) GDPR.

8. Zoom

If Zoom is selected, the online consultation takes place via Zoom.

Provider:

Zoom Communications, Inc.
55 Almaden Blvd, Suite 600
San Jose, CA 95113
USA

Personal data may also be processed outside the European Economic Area.

Where necessary, recognised legal transfer mechanisms and contractual safeguards are used.

Further information can be found in Zoom's current privacy notice.

9. Google Meet

If Google Meet is selected, the online consultation takes place via Google Meet.

For users and business customers in the European Economic Area, the respective Google services may in particular be provided by:

Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland

Personal data may also be processed outside the European Economic Area.

Where necessary, recognised legal transfer mechanisms and contractual safeguards are used.

Further information can be found in Google's current privacy notice.

10. Optional Communication via WhatsApp

Kaivalya Ayurveda offers a voluntary way of contacting via WhatsApp.

The use of WhatsApp is voluntary.

If you contact Kaivalya Ayurveda via WhatsApp, personal data may be processed by WhatsApp and affiliated companies.

Please do not transmit sensitive health information, medical reports or lab findings via WhatsApp.

Where the communication serves a contractual or pre-contractual relationship, the legal basis is Art. 6(1)(b) GDPR. In other cases, processing is based on Art. 6(1)(f) GDPR.

11. Purchase of Dietary Supplements

If dietary supplements are purchased from Kaivalya Ayurveda, the data required to process the purchase will be processed.

This may include:

  • Name
  • Contact details
  • Invoice details
  • Delivery address, where necessary
  • Purchased products
  • Payment and transaction data

The legal basis is Art. 6(1)(b) GDPR.

Where statutory retention obligations exist, processing is based on Art. 6(1)(c) GDPR.

12. Cookies and Similar Technologies

Technically necessary cookies or comparable technologies may be used for the technical operation of the website.

Non-essential cookies, tracking technologies or third-party services that require prior consent are only activated after the corresponding consent has been given.

Any consent given can be revoked at any time with effect for the future.

13. Retention Period

Personal data is only stored for as long as necessary for the respective processing purpose.

Longer storage may take place where statutory, tax, commercial or contractual retention obligations exist.

14. International Data Transfers

Some of the service providers used may process personal data outside the European Economic Area.

For data transfers to third countries, the requirements of Chapter V of the GDPR are observed.

Depending on the provider, the following protection mechanisms may apply in particular:

  • European Commission adequacy decision
  • Recognised international data protection framework
  • European Commission standard contractual clauses
  • Other legally recognised transfer mechanisms

15. Your Rights

Under the statutory conditions, the following rights exist in particular:

  • Right of access under Art. 15 GDPR
  • Right to rectification under Art. 16 GDPR
  • Right to erasure under Art. 17 GDPR
  • Right to restriction of processing under Art. 18 GDPR
  • Right to data portability under Art. 20 GDPR
  • Right to object under Art. 21 GDPR
  • Right to revoke a given consent with effect for the future

16. Right to Lodge a Complaint

You have the right to lodge a complaint with a competent data protection supervisory authority.

For private companies in North Rhine-Westphalia, the competent authority is in particular:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen (LDI NRW)
Kavalleriestraße 2–4
40213 Düsseldorf
Germany

17. Automated Decision-Making

Kaivalya Ayurveda does not use automated decision-making or profiling within the meaning of Art. 22 GDPR, which would produce legal effects for clients or similarly significantly affect them.

18. Changes to This Privacy Policy

This privacy policy may be adjusted if the website, the service providers used or legal requirements change.

The version published on this website at the respective time shall apply.

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